In Switzerland, internet is still quite expensive and as there are not that much competition for clients. So how now does one get a deal? Well, this is required at least:
- a lot of patience
- some more patience and a bit of lying, or let's say omitting the truth
- a good argument, actually make that 2-3 good arguments
- the story of a friend that got a discount....
- a history of fidelity either with this company, or with an other since needing a reason then to brake it
- a huge amount of persuasion power
- insistence - hence getting to speak with someone higher up
- having your facts straight - how many months/years have you been with them, what rights do you have, obligations....
- information about other offers - threatening to move your mobile contract to another company since they offer a better deal on internet is a good way to go
- approx. 18 minutes to spare (at least!)
Result: 3 months of free DSL for a 12 month contract!
Warning: they will try to trick you in any way possible - saying that they cannot invent a special offer for you (proof - they can, I got it), pulling up limits on your mobile contract (told me that I had subscribed to a new 2-year long contract in July 2007 and therefore was not entitled to any new offers until April 2009, which 1. was untrue as I had never subscribed to any new contract, and 2. July 07 to April 09 does not make 24 months!) but then backing off when you tell them the real facts (yes I have a discount offer at 14CHF per month because I haven't changed my phone for 4.5 years, but this discount can be stopped at any moment by me asking for a new phone), insisting that nothing is possible until you pull out the threat to leave for another company, then insisting that they offer the fixed line fee, and only giving in when you counter that, true, but the other company gives a package price for less if you move your mobile contract there.... A bunch of b....
Good luck!
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